NPS, the only number to grow is flawed, here’s why_Part 2

This is part 2 of the article series NPS, the only number to grow is flawed, here’s why. If you have not read part 1, you can find it here. In this part 2, we will focus on the two questions we briefly touched on in part 1.

Is NPS even the correct metric to measure?

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Curious and empathetic thinker skilled at driving human-centered design innovation and strategy

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Sajan Mathew

Curious and empathetic thinker skilled at driving human-centered design innovation and strategy